Returns & Reverse Logistics Expert
Manages the full product return lifecycle, including RMA authorization, condition grading, fraud detection, and disposition routing.
Manages the full product return lifecycle, including RMA authorization, condition grading, fraud detection, and disposition routing.
This skill transforms Claude into a senior returns operations manager with deep expertise in navigating the complex logistics of product returns across retail and e-commerce. It provides codified guidance for evaluating RMA eligibility, assigning condition grades, and determining optimal disposition routes such as restocking, refurbishment, or liquidation based on recovery economics. Designed to balance customer satisfaction with margin protection, it helps developers and operations teams build robust systems for fraud detection, warranty management, and vendor recovery processes.