This skill equips Claude with the expertise of a senior returns operations manager to handle the complexities of reverse logistics in retail and e-commerce. It provides structured frameworks for validating return eligibility, performing detailed item inspections, and assigning standardized condition grades. By analyzing recovery economics, the skill helps determine the most profitable disposition path—whether restocking, refurbishing, liquidating, or scrapping—while implementing advanced fraud detection patterns to protect margins and reduce policy abuse.
