Can I use this for MSP-specific workflows?

Yes, the skill includes specific patterns for correlating Rootly incidents with PSA tickets (like ConnectWise or HaloPSA) to ensure billing and client documentation are synchronized.

Does it support custom severity levels?

Absolutely. It includes a severities_get tool to fetch your organization's specific UUIDs and labels, ensuring incidents are created with the correct priority.

How does it handle post-incident tasks?

The skill manages action items and status transitions (like moving to 'resolved' or 'closed') to ensure post-mortem tasks and follow-ups are tracked.

How does this skill assist in incident triage?

It utilizes AI-driven tools like find_related_incidents and suggest_solutions to analyze the current incident context and surface relevant historical data and remediation steps.

Rootly Incident Management

Name: Rootly Incident Management
Author: wyre-technology

bywyre-technology

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분석 및 모니터링

Manage the full Rootly incident lifecycle, from automated detection and AI-assisted triage to resolution and post-mortem analysis.

This skill empowers Claude to interact directly with Rootly's incident management platform, enabling engineers to create, search, and update incidents directly from their workspace. It leverages Rootly's AI-powered tools to find historically related incidents and suggest remediation steps, significantly reducing mean time to acknowledgement (MTTA) and resolution (MTTR). Designed for SREs and MSP teams, it streamlines complex workflows including severity mapping, team assignment, and cross-vendor PSA ticket correlation to ensure consistent and documented incident response.

주요 기능

01Real-time alert attachment and action item tracking

02AI-powered discovery of related historical incidents and solutions

037 GitHub stars

04Automated lookups for severities, services, and team assignments

05Standardized workflows for PSA ticket correlation and on-call handoffs

06Full incident lifecycle management from detection to closure

사용 사례

01Rapidly triaging new outages by identifying similar past incidents and proven fixes

02Standardizing incident creation with correct service scoping and team routing

03Automating daily incident reviews and SLA performance tracking for engineering leadership

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add wyre-technology/msp-claude-plugins incidents

For use in Claude.ai and ChatGPT

주요 기능

01Real-time alert attachment and action item tracking

02AI-powered discovery of related historical incidents and solutions

037 GitHub stars

04Automated lookups for severities, services, and team assignments

05Standardized workflows for PSA ticket correlation and on-call handoffs

06Full incident lifecycle management from detection to closure

사용 사례

01Rapidly triaging new outages by identifying similar past incidents and proven fixes

02Standardizing incident creation with correct service scoping and team routing

03Automating daily incident reviews and SLA performance tracking for engineering leadership

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add wyre-technology/msp-claude-plugins incidents

For use in Claude.ai and ChatGPT