What is the purpose of the Closed-Loop Playbook skill?

It provides a governance framework to ensure that customer feedback (VoC) is properly routed to internal owners, acted upon, and reported back to the customer to close the loop.

Does this skill work with external tools like Jira or Notion?

Yes, the skill is designed to generate templates and data structures that integrate with common project management and ticketing systems to prevent duplicate tracking.

How does it handle different levels of customer importance?

The playbook includes an SLA matrix that helps prioritize actions and communication frequency based on issue severity and the customer's specific tier.

When should I use this Claude Code skill?

Use it after synthesizing VoC insights, during executive reviews, or whenever you need to demonstrate the status of customer commitments and feedback resolution.

VoC Closed-Loop Playbook

Name: VoC Closed-Loop Playbook
Author: gtmagents

bygtmagents

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생산성 및 워크플로

Governs the end-to-end routing and tracking of Voice of Customer insights to ensure cross-functional accountability and resolution.

소개

The VoC Closed-Loop Playbook skill provides a structured governance system for transforming raw customer feedback into actionable business outcomes. It streamlines the lifecycle of an insight—from initial intake and severity-based routing to the definition of mitigation plans and final retrospectives. Ideal for Customer Success, RevOps, and Product teams, this skill ensures that customer commitments made during QBRs or executive reviews are tracked through a rigorous audit trail, helping teams maintain transparency and build long-term trust with their client base.

주요 기능

Stakeholder communication scheduling for customers and internal sponsors
Accountability routing for owners and supporting cross-functional squads
Action plan definitions including success criteria and measurement methods
SLA matrix management based on customer tier and issue priority
29 GitHub stars
Automated intake capturing insight ID, severity, and evidence links

사용 사례

Creating audit trails for compliance and internal governance of customer feedback
Managing follow-through on customer commitments after Quarterly Business Reviews
Routing critical product feedback from customer councils to engineering squads

소개

주요 기능

Stakeholder communication scheduling for customers and internal sponsors
Accountability routing for owners and supporting cross-functional squads
Action plan definitions including success criteria and measurement methods
SLA matrix management based on customer tier and issue priority
29 GitHub stars
Automated intake capturing insight ID, severity, and evidence links

사용 사례

Creating audit trails for compliance and internal governance of customer feedback
Managing follow-through on customer commitments after Quarterly Business Reviews
Routing critical product feedback from customer councils to engineering squads