Agentic AI

About

This project offers a production-grade AI-powered solution for automating support ticket processing. It leverages AWS Bedrock (Claude 3 Haiku) to understand natural language support requests, eliminating the need for rigid formats. The system is designed with enterprise security in mind, featuring prompt injection detection, input validation, and output sanitization. It seamlessly integrates with a standalone Model Context Protocol (MCP) server to execute feature management operations, such as checking status, enabling, or disabling features, directly from a support ticket, significantly enhancing operational efficiency and reducing manual intervention.

Key Features

• Enterprise-grade security with prompt injection detection and output validation
• Standalone MCP server for reusable feature management tooling
• Multi-request support to process several actions from a single ticket
• 1 GitHub stars
• Natural language understanding for diverse support request phrasings
• 100% test coverage ensuring production-ready reliability

Use Cases

• Automating support ticket resolution for feature activation and status checks
• Streamlining feature management operations for development and support teams
• Reducing manual effort and increasing efficiency in IT service management