AI Customer Service

About

This AI intelligent customer service system serves as a core server leveraging the Model Context Protocol (MCP) to provide essential customer support functionalities. It integrates powerful tools for querying order details by phone number and locating nearby stores based on geographical coordinates. Designed for ease of use, it supports data import from Excel files, comes with built-in sample data, and offers seamless integration with the Tencent Intelligent Agent Open Platform (ADP), making it a robust solution for enhancing customer service operations.

Key Features

• Supports standard Model Context Protocol (MCP) for client communication via SSE
• Includes built-in sample data for immediate, out-of-the-box deployment and testing
• Offers an order query tool to retrieve detailed order information by phone number
• Provides a store query tool to locate nearby service points using geographic coordinates
• Enables flexible data management with support for Excel data file import
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Use Cases

• Automating responses to customer inquiries about order status within an AI assistant
• Assisting users in finding the closest physical store or service location through a conversational interface
• Integrating with larger AI agent platforms to extend their data querying capabilities for customer support