AI ServiceNow FAQs

Question 1

What are the prerequisites for using AI ServiceNow?

Accepted Answer

To run AI ServiceNow, you need Node.js installed on your system and access to a ServiceNow instance with valid credentials for configuration.

Question 2

What is AI ServiceNow?

Accepted Answer

AI ServiceNow is a TypeScript-based Model Context Protocol (MCP) server designed to integrate various AI tools directly with out-of-the-box ServiceNow instances, enhancing platform capabilities.

Question 3

Can I develop custom AI tools using AI ServiceNow?

Accepted Answer

Yes, AI ServiceNow includes a template and examples, like the 'get-weather.js' tool, to guide developers in creating and integrating their own custom AI tools with the MCP server.

Question 4

How does AI ServiceNow facilitate AI integration with ServiceNow?

Accepted Answer

It establishes a Model Context Protocol (MCP) server that communicates with your ServiceNow instance, allowing you to use AI tools without writing direct code within ServiceNow's UI, simplifying adoption.

Question 5

What are the standard and inspector MCP modes?

Accepted Answer

These are different operational modes for the MCP server. Standard mode is for typical production use, while inspector mode provides additional debugging and monitoring capabilities, ideal for development and testing.

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