Chat Support System FAQs

Question 1

What are the core features of this Chat Support System?

Accepted Answer

Key features include real-time messaging with file sharing and typing indicators, a comprehensive knowledge base, multi-tenant architecture with an admin dashboard, WebRTC video conferencing, and integrated Stripe payment processing.

Question 2

Does it support multi-tenancy, and what are its benefits?

Accepted Answer

Yes, it features a full multi-tenant architecture with a dedicated admin dashboard. This allows you to manage multiple distinct client accounts or businesses from a single instance, offering scalability and efficient resource allocation for SaaS providers.

Question 3

What is the Chat Support System?

Accepted Answer

The Chat Support System is a comprehensive, full-stack solution designed for customer support. It provides real-time messaging, robust knowledge base management, and a powerful multi-tenant architecture, making it suitable for various business needs.

Question 4

Can I integrate it with my existing website or payment system?

Accepted Answer

Absolutely. The system comes with an embeddable chat widget that can be easily integrated into any website. It also has built-in Stripe payment integration for secure and seamless transaction processing.

Question 5

What technologies are used to build the Chat Support System?

Accepted Answer

The system is built with a modern tech stack: a React (TypeScript, Vite, Tailwind CSS) frontend for a responsive UI and a Node.js (Express.js, Socket.io, SQLite with TypeORM) backend, ensuring a scalable and real-time experience.

Chat Support System

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