FreeScout

About

This MCP server integrates with FreeScout to streamline helpdesk ticket management and customer support workflows. It offers a suite of tools for fetching, analyzing, and updating tickets, enabling automated issue identification, root cause analysis, and draft response generation. Designed for reliability and type safety, it allows AI agents to interact with FreeScout data, search for tickets with advanced filters, and facilitate efficient communication and task automation within the helpdesk environment.

Key Features

• Fetch, analyze, and update FreeScout tickets
• Automatically analyze tickets to determine issue type, root cause, and solutions
• Generate customer replies based on ticket analysis, converting Markdown to HTML
• 10 GitHub stars
• Full Zod schema validation with structured outputs and automatic retry logic
• Advanced search with filter parameters and relative time support (e.g., '7d', '24h')

Use Cases

• Automating the analysis and classification of incoming support tickets.
• Generating personalized draft replies to customers based on ticket context and issue analysis.
• Programmatically managing ticket statuses, assignments, and internal notes within FreeScout.