Freshdesk
Createdeffytech
Integrates with Freshdesk to enable AI models to perform support operations, such as ticket management and updates.
About
This MCP server integrates with Freshdesk, enabling AI models to interact with Freshdesk modules and automate various support operations. It provides tools for creating, updating, deleting, searching, and retrieving tickets, as well as accessing ticket fields. This facilitates AI-driven workflows for ticket management, allowing for intelligent automation of support tasks and enhancing customer service efficiency.
Key Features
- Seamless interaction with Freshdesk API endpoints
- Enables AI models to perform support operations
- Automated ticket creation, updates, and responses
- Supports creating, updating, deleting, and searching tickets
- Provides access to Freshdesk ticket fields
- 12 GitHub stars
Use Cases
- Automated ticket creation and assignment based on AI analysis of customer inquiries.
- AI-driven ticket prioritization and routing to the appropriate support agents.
- Automatic updates to ticket status and resolution based on AI-powered problem solving.
