Genesys Cloud FAQs

Question 1

What is the Genesys Cloud MCP Server?

Accepted Answer

It's a Model Context Protocol (MCP) server that provides an interface to Genesys Cloud's Platform API, simplifying interactions for tasks like queue management and conversation analysis.

Question 2

What permissions are required to use the tools?

Accepted Answer

Permissions vary by tool. Search Queues requires `routing:queue:view`, while Query Queue Volumes and Sample Conversations By Queue require `analytics:conversationDetail:view`.

Question 3

Is this tool production-ready?

Accepted Answer

The server is under active development as part of a personal project. Expect frequent changes and potential instability. The project is intended for development and learning purposes.

Question 4

What can I do with this MCP Server?

Accepted Answer

You can search queues, query queue volumes, and sample conversations by queue using a simplified interface compared to directly using the Genesys Cloud API.

Question 5

How do I authenticate with the Genesys Cloud MCP Server?

Accepted Answer

You need to create an OAuth Client in Genesys Cloud, assign necessary permissions, and provide the `GENESYSCLOUD_REGION`, `GENESYSCLOUD_OAUTHCLIENT_ID`, and `GENESYSCLOUD_OAUTHCLIENT_SECRET` environment variables.

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