Genesys Cloud

About

This server provides Model Context Protocol (MCP) tools for interacting with the Genesys Cloud Platform API. It allows Large Language Models (LLMs) and other applications to access and utilize Genesys Cloud's functionalities, such as searching queues, querying queue volumes, and sampling conversations, through a standardized MCP interface. The server requires an OAuth client configured with the necessary permissions within Genesys Cloud.

Key Features

• Provides an MCP interface to Genesys Cloud's Platform API
• Supports searching queues.
• Supports querying queue volumes.
• Supports sampling conversations by queue.
• 2 GitHub stars

Use Cases

• Integrating Genesys Cloud data with Large Language Models
• Creating conversational business insights tools
• Automating interactions with Genesys Cloud's routing and analytics APIs