Go Help Desk FAQs

Question 1

What is Go Help Desk?

Accepted Answer

Go Help Desk is an open-source, self-hosted ticket management system designed for teams to manage support requests. It empowers organizations with full control over their data and infrastructure.

Question 2

What are the primary benefits of using a self-hosted help desk like Go Help Desk?

Accepted Answer

The main benefits include complete data sovereignty, eliminating SaaS lock-in, and deploying the solution directly on your own infrastructure using a single Go binary and PostgreSQL. This ensures maximum control and privacy.

Question 3

Does Go Help Desk offer robust security features?

Accepted Answer

Yes, Go Help Desk includes advanced security features such as SAML 2.0 Single Sign-On (SSO), TOTP Multi-Factor Authentication (MFA), and comprehensive role-based access control (Admin, Staff, User) to ensure secure user authentication and data access.

Question 4

Can Go Help Desk integrate with other systems or AI tools?

Accepted Answer

Absolutely. It features a powerful REST API with API key and OAuth2 authentication for integrations, a WASM plugin system for custom functionality, and an MCP server specifically for AI assistant integration, enabling highly customizable workflows.

Question 5

How complex is the deployment process for Go Help Desk?

Accepted Answer

Go Help Desk is designed for simple deployment. It runs as a single Go binary with PostgreSQL, and can be quickly set up using Docker Compose, often with just a single command to get started.

Go Help Desk

Go Help Desk

Key Features

Use Cases

Key Features

Use Cases