Help Scout
Connects Help Scout with AI agents to enable intelligent search, analysis, and management of customer support data.
About
The Help Scout integration acts as a bridge, implementing the Model Context Protocol (MCP) to allow large language models (LLMs) like Claude to interact directly with your customer support data. This enables AI agents to semantically search conversations, manage support tickets, export customer history, and gain insights from your Help Scout account, ultimately automating and enhancing customer service operations.
Key Features
- Rich Help Scout Integration: Access conversations, customers, users, mailboxes, and workflows.
- Semantic Search: Find relevant conversations based on natural language queries.
- Conversation Management: Allow AI to read, reply to, and manage support tickets.
- Multiple Transport Modes: Supports stdio (local) and SSE (network) transports.
- Enterprise Security: Configurable PII filtering and secure token handling.
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Use Cases
- Automating customer support responses and ticket management using AI agents.
- Enabling AI assistants to semantically search and retrieve specific customer conversation history.
- Integrating Help Scout data with large language models for advanced data analysis and insights.
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