JivoSite FAQs

Name: JivoSite
Author: theYahia

Question 1

What is the primary function of the JivoSite API integration?

Accepted Answer

The primary function is to provide comprehensive programmatic control over JivoSite's real-time customer support capabilities, including managing chats, agents, customer contacts, messages, and webhooks.

Question 2

What specific management capabilities does this tool provide?

Accepted Answer

It allows you to manage and filter chat lists, access agent details and statistics, create/search customer contacts, send/retrieve messages within chats, and create/list/delete JivoSite webhooks for event notifications.

Question 3

How is the JivoSite API integration configured?

Accepted Answer

Configuration requires setting your JIVOSITE_TOKEN as an environment variable and installing the `@theyahia/jivosite-mcp` package using `npx`. It supports setup across various platforms like Claude Desktop, VS Code, and Smithery.

Question 4

Can this tool help with real-time customer support analytics?

Accepted Answer

Yes, it includes specific skills like `skill_active_chats` to show currently active chats and `skill_agent_stats` to provide real-time statistics on operator online/offline status, aiding in support analytics.

JivoSite

Key Features

Use Cases

JivoSite

Key Features

Use Cases