ServiceNow FAQs

Question 1

What is the ServiceNow MCP Server?

Accepted Answer

The ServiceNow MCP Server is a Model Context Protocol (MCP) server that allows AI agents to securely access and manipulate ServiceNow data through a secure API. It simplifies tasks by enabling natural language interactions.

Question 2

What are the main features of the ServiceNow MCP Server?

Accepted Answer

Key features include resources to list and retrieve ServiceNow incidents, users, and knowledge articles; tools to create and update incidents, search records, and perform queries; support for natural language interactions; and the ability to update ServiceNow scripts from local files.

Question 3

How can I use natural language with the ServiceNow MCP Server?

Accepted Answer

The server provides tools for searching and updating records using natural language queries and commands. For example, you can 'find all incidents about email' or 'update incident INC0010001 saying I'm working on it.'

Question 4

What authentication methods are supported?

Accepted Answer

The ServiceNow MCP Server supports Basic Authentication (username/password), Token Authentication (OAuth token), and OAuth Authentication (Client ID, Client Secret, Username, and Password).

Question 5

Can I update ServiceNow scripts using this tool?

Accepted Answer

Yes, the ServiceNow MCP Server allows you to update ServiceNow scripts (script includes, business rules, etc.) directly from local files, streamlining the development and deployment process.

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