Social Listening FAQs

Question 1

What is Social Listening and how does it work?

Accepted Answer

Social Listening is a tool that analyzes social media mentions using the Syften API. It provides AI-powered insights, real-time notifications via webhooks, and historical data analysis to help you understand conversations around your brand, product, or industry.

Question 2

What are the key features of the Social Listening tool?

Accepted Answer

Key features include real-time social mention monitoring, AI-powered content categorization (e.g., spam, support, feedback), webhook notifications for important mentions, historical data backfilling, and natural language query support.

Question 3

How do I set up webhook notifications?

Accepted Answer

You can configure webhook notifications through the 'setup_webhook' tool. Provide your endpoint URL and a secret token for secure communication. Notifications will be sent in JSON format with mention details.

Question 4

What kind of insights can I get from trend analysis?

Accepted Answer

Trend analysis allows you to identify patterns and shifts in social media conversations over time. You can track mentions of specific topics (e.g., features, bugs) grouped by day, week, or month, providing valuable insights for decision-making.

Question 5

Do I need a Syften account to use this tool?

Accepted Answer

Yes, a Syften account with API access is required. The tool utilizes the Syften API to retrieve and analyze social media mentions. You will need to generate an API key from your Syften account settings.

Social Listening

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