Facilitates agentic RAG for JIRA case management by integrating Strands Agents with Amazon Q Business and Perplexity Ask.
This solution streamlines IT ticket management by employing Strands Agents with Model Context Protocol (MCP) clients, leveraging the robust capabilities of Amazon Q Business's cross-application indexing and Perplexity's powerful Ask API. It enables sophisticated agentic Retrieval-Augmented Generation (RAG) to provide accurate and context-aware responses for JIRA-related queries, while also offering general knowledge augmentation.