Topdesk

About

This Python-based server acts as a Model Context Protocol (MCP) server, designed to seamlessly connect MCP clients with the Topdesk API. It leverages a modified version of the TOPdeskPy SDK for all interactions, enabling a wide array of operations including incident creation, retrieval, updates, escalation, and progress tracking. The server also supports advanced features like intelligent document conversion of Topdesk attachments to Markdown, using services like Docling or OpenAI, making incident data more accessible and usable for integration and analysis.

Key Features

• Exposes Topdesk API functionality via the Model Context Protocol.
• Manages Topdesk incidents, including creation, archiving, escalation, and time tracking.
• Intelligently converts Topdesk attachments to Markdown using Docling, OpenAI, or a fallback library.
• Provides comprehensive incident overviews, combining details, progress trails, and converted attachments.
• Supports management of Topdesk operators and persons, including creation, retrieval, and updates.
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Use Cases

• Automating IT service management workflows within Topdesk using MCP-compatible clients.
• Integrating Topdesk with other internal systems or AI agents requiring programmatic access and structured data.
• Streamlining incident analysis by converting diverse attachment formats into readable Markdown for easier consumption.