How does this skill help with cross-team coordination?

It provides a framework for assigning accountable owners and squads (Product, CS, Marketing) with specific due dates and SLA tiers to ensure insights don't get lost.

What is a closed-loop community process?

A closed-loop process ensures that every piece of community feedback is not only recorded but assigned an owner, acted upon, and communicated back to the member to show the outcome.

Can I use this with other GTM agents?

Yes, it is designed to be paired with skills like `run-member-insight-sprint` so that every research campaign results in accountable actions.

What kind of templates does this skill provide?

It includes templates for insight trackers, member update emails and DMs, and quarterly accountability reports to summarize community impact.

Why is accountability important in community management?

Closing the loop reinforces the value of participation to members, encouraging more high-quality contributions by showing that their feedback leads to real changes.

Closed-Loop Community Playbook

Name: Closed-Loop Community Playbook
Author: gtmagents

bygtmagents

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Marketing Automation

Automates the intake, routing, and communication of community insights to ensure member feedback leads to documented action.

About

The Closed-Loop Community Playbook skill for Claude Code provides a structured framework for managing community-driven feedback from initial capture to final resolution. It streamlines the coordination between community managers and cross-functional teams like Product, Customer Success, and Marketing, establishing clear SLAs and accountability for member escalations. By using predefined templates and routing protocols, this skill helps teams demonstrate transparency and value to their community members, effectively turning raw insights into measurable product or service improvements.

Key Features

Standardized intake and qualification for member metadata and insight themes
Pre-built communication templates for status updates and completion announcements
Quarterly accountability reporting to summarize community-driven wins
29 GitHub stars
Structured retrospective process for recording outcomes and new opportunities
Automated routing to accountable teams with tiered SLA tracking

Use Cases

Coordinating cross-functional follow-ups after a member insight research sprint
Routing feature requests from community forums to product development squads
Managing the communication cycle for community-reported bugs from discovery to resolution

About

Key Features

Standardized intake and qualification for member metadata and insight themes
Pre-built communication templates for status updates and completion announcements
Quarterly accountability reporting to summarize community-driven wins
29 GitHub stars
Structured retrospective process for recording outcomes and new opportunities
Automated routing to accountable teams with tiered SLA tracking

Use Cases

Coordinating cross-functional follow-ups after a member insight research sprint
Routing feature requests from community forums to product development squads
Managing the communication cycle for community-reported bugs from discovery to resolution