How does the tiering system work?

The skill classifies incidents into tiers ranging from simple information requests and policy violations to critical escalations requiring executive or legal intervention.

Does it include templates for incident reporting?

Yes, it provides ready-to-use templates for escalation matrices, incident log forms, and comprehensive postmortem reports to ensure proper documentation and learning.

What is the Escalation skill for Claude Code?

It is a specialized framework designed to help moderators and community managers handle sensitive situations using standardized tiers, ownership maps, and response protocols.

Can I use this for security incident management?

Yes, it is specifically designed to handle security issues, outages, and leaks by coordinating cross-functional responses across legal, security, and communications teams.

Community Escalation Framework

Name: Community Escalation Framework
Author: gtmagents

bygtmagents

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Security & Testing

Standardizes community incident management through tiered response protocols, stakeholder mapping, and cross-functional coordination.

The Escalation skill provides a comprehensive framework for managing sensitive community incidents such as security breaches, harassment, and service outages. It enables teams to classify issues into clear tiers, map ownership across departments like legal and security, and execute predefined response playbooks with consistent messaging. By integrating logging requirements and post-incident review templates, this skill ensures that organizations maintain brand integrity and operational consistency while scaling their community operations.

Key Features

01Multi-tier incident classification system for prioritized response

0229 GitHub stars

03Stakeholder ownership mapping for cross-functional coordination

04Structured postmortem templates for root cause analysis

05Incident logging and evidence collection requirements for governance

06Pre-defined response playbooks and messaging approval workflows

Use Cases

01Managing high-priority community security alerts or data leaks

02Coordinating brand-sensitive responses to community harassment

03Conducting post-incident reviews to improve governance and tooling

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add gtmagents/gtm-agents escalation

For use in Claude.ai and ChatGPT

Download Skill