Does it include templates for post-mortem analysis?

Yes, it provides templates for post-incident reports (PIR) including root cause analysis (RCA) and communication metrics.

How does the escalation tree work?

The skill defines who needs to be notified, in what specific order, and via which channels (Slack, email, etc.) based on the severity of the event.

Can I use this for social media management?

While it includes social media message kits, its primary purpose is managing the strategic response and sequencing of communications during a crisis.

What types of incidents can this skill handle?

It is designed for service outages, security/compliance incidents, negative press, and sensitive internal announcements.

Crisis Communications Playbooks

Name: Crisis Communications Playbooks
Author: gtmagents

bygtmagents

•

Productivity & Workflow

Manages high-stakes incident response and PR communications through pre-approved workflows, escalation paths, and standardized message templates.

The Crisis Communications Playbooks skill provides a structured framework for managing sensitive situations such as service outages, security breaches, and negative press cycles. By implementing severity-based matrices and notification trees, the skill ensures that internal and external stakeholders are informed correctly and in the right order. It streamlines the creation of holding statements, status updates, and post-incident reports, allowing organizations to maintain professional transparency and protect brand reputation during critical events.

Key Features

01Multi-channel communication sequencing and timeline management

02Automated escalation trees for internal and external notifications

0329 GitHub stars

04Severity-based incident classification (P1-P4) with SLA tracking

05Standardized post-incident report (PIR) and RCA templates

06Pre-built message kits for status pages, email, and social media

Use Cases

01Coordinating public and internal messaging during a service outage or security breach

02Executing sensitive executive or HR communications with coordinated approval workflows

03Managing brand reputation during a negative social media escalation or press cycle

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add gtmagents/gtm-agents crisis-playbooks

For use in Claude.ai and ChatGPT

Download Skill