Customer Billing Operations

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Manage customer billing workflows, subscriptions, and refunds via Stripe and other payment platforms to optimize revenue operations.

The Customer Billing Operations skill empowers Claude Code to act as an operational assistant for managing real-world financial interactions. Beyond simple API design, it focuses on resolving actual customer issues such as subscription anomalies, refund requests, and churn classification. By integrating with tools like Stripe, it helps identify users, audit billing history, and execute safe, reversible fixes for duplicate charges or plan mismatches. It also identifies product gaps—such as missing self-service portals—and generates professional handover documentation and customer follow-up messages to streamline the support-to-product workflow.

Key Features

01Categorize billing issues including duplicate subscriptions, plan conversions, and product failures.
02Perform revenue impact analysis and audit logs for billing-related support complaints.
03Identify customers and subscription status using email, Stripe IDs, or invoice references.
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05Identify and report product infrastructure gaps like lack of usage visibility or seat management.
06Execute safe operational workflows for refunds, cancellations, and billing portal recovery.

Use Cases

01Auditing billing history to classify churn risks and generate internal handover reports for product teams.
02Managing the transition between monthly and annual billing cycles or individual and team plans.
03Investigating and resolving customer complaints regarding unexpected charges or duplicate subscriptions.