Does it support in-app UI content?

Yes, the agent can draft tooltips, empty states, onboarding flows, and feature announcements to provide contextual help directly within your application.

How does it handle different types of media?

It uses a 'Media Selection Ladder' that prioritizes text and diagrams (Mermaid) for better searchability and maintenance, only recommending video or screenshots when absolutely necessary.

Can it help with internal team preparation?

Yes, it generates Customer Success (CS) Prep Packages, including scripts, escalation guides, and talking points to ensure teams are ready for new features.

What documentation standards does this skill follow?

The agent follows the quality benchmarks set by industry leaders like Stripe and Mapbox, focusing on instant clarity, runnable code examples, and visual hierarchy.

Customer Documentation Agent

Name: Customer Documentation Agent
Author: violetio

byvioletio

Learning & Documentation

Generates and maintains high-quality, developer-centric documentation and in-app content following industry-leading standards like Stripe and Mapbox.

About

The Customer Documentation Agent is a specialized skill designed to manage the entire lifecycle of external-facing documentation and customer communication. It enables Claude to act as a technical writer and documentation engineer, producing everything from API references and step-by-step integration guides to in-app tooltips and customer success preparation packages. By adhering to a strict media selection ladder and the 'single source' principle, this skill ensures that documentation is not only clear and delightful for users but also maintainable, searchable, and ready for every feature launch.

Key Features

Drafts customer success prep packages, release notes, and email templates
0 GitHub stars
Creates comprehensive integration, migration, and platform-specific guides
Implements a media selection ladder to prioritize searchable text and diagrams over high-maintenance video
Generates Stripe-level API reference documentation and SDK guides
Manages in-app content including tooltips, onboarding flows, and actionable error messages

Use Cases

Translating technical specs into customer-friendly changelogs and CS team talking points
Designing contextual in-app help and onboarding flows to reduce support ticket volume
Automating the creation of technical API references and code examples before a product launch

About

Key Features

Drafts customer success prep packages, release notes, and email templates
0 GitHub stars
Creates comprehensive integration, migration, and platform-specific guides
Implements a media selection ladder to prioritize searchable text and diagrams over high-maintenance video
Generates Stripe-level API reference documentation and SDK guides
Manages in-app content including tooltips, onboarding flows, and actionable error messages

Use Cases

Translating technical specs into customer-friendly changelogs and CS team talking points
Designing contextual in-app help and onboarding flows to reduce support ticket volume
Automating the creation of technical API references and code examples before a product launch