Does this skill use a specific framework?

Yes, it utilizes the Jobs-to-be-Done (JTBD) framework to ensure the journey is focused on the user's specific goals rather than generic personas.

Can it help with churn reduction?

Absolutely. The skill specifically identifies churn triggers and friction points where users are most likely to drop off during their journey.

What data can I provide to generate a journey map?

You can provide interview transcripts, survey data, analytics reports, support tickets, or even just a product URL for the skill to analyze and build upon.

Can I export the results to design tools like Miro?

The skill generates a detailed Markdown analysis and structured table that provides the perfect foundation for creating visual maps in Miro, FigJam, or Lucidchart.

Customer Journey Mapper

Name: Customer Journey Mapper
Author: KoryakinYurij

byKoryakinYurij

0•

Design Tools

Generates comprehensive end-to-end customer journey maps to visualize user experiences and identify friction points.

The Customer Journey Map skill empowers product managers and designers to visualize the full lifecycle of a user, from initial awareness to long-term advocacy. By analyzing touchpoints, emotions, and pain points across stages like onboarding and retention, it helps teams identify 'Aha' moments and critical churn triggers. This skill provides a structured framework to transform research data or product URLs into actionable insights, facilitating better product decisions and prioritized experience improvements.

Key Features

01Identification of 'Aha moments,' moments of truth, and critical churn triggers

02Prioritized recommendations for high-impact UX and product improvements

03Stage-by-stage analysis from awareness and acquisition through to advocacy

04Persona-driven journey mapping using Jobs-to-be-Done (JTBD) frameworks

05Detailed documentation of touchpoints, user emotions, and internal thoughts

060 GitHub stars

Use Cases

01Optimizing the user onboarding process to increase time-to-value

02Identifying high-impact opportunities for retention and conversion optimization

03Visualizing complex customer experiences for team and stakeholder alignment

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add koryakinyurij/self-sustain-system customer-journey-map

For use in Claude.ai and ChatGPT

Key Features

01Identification of 'Aha moments,' moments of truth, and critical churn triggers

02Prioritized recommendations for high-impact UX and product improvements

03Stage-by-stage analysis from awareness and acquisition through to advocacy

04Persona-driven journey mapping using Jobs-to-be-Done (JTBD) frameworks

05Detailed documentation of touchpoints, user emotions, and internal thoughts

060 GitHub stars

Use Cases

01Optimizing the user onboarding process to increase time-to-value

02Identifying high-impact opportunities for retention and conversion optimization

03Visualizing complex customer experiences for team and stakeholder alignment

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add koryakinyurij/self-sustain-system customer-journey-map

For use in Claude.ai and ChatGPT