How do I automate the creation of a new program?

You can pair this skill with the 'build-adoption-program' command for automated blueprints based on the structured framework provided.

Can I use this for new product launches?

Yes, it includes specific templates for journey mapping and campaign briefs designed specifically for launching initiatives to new customer segments.

Does it provide templates for team meetings?

Yes, the skill includes templates for weekly adoption standup agendas and notes to keep cross-functional teams aligned.

What metrics does this skill help track?

It focuses on activation, usage, sentiment, and expansion metrics, allowing you to set clear thresholds for success and intervention.

How does the Adoption Playbook help with customer retention?

It provides a structured framework to map customer milestones and triggers, ensuring proactive engagement that drives product usage and long-term value.

Customer Success Adoption Playbook

Name: Customer Success Adoption Playbook
Author: gtmagents

bygtmagents

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Productivity & Workflow

Architects and executes comprehensive customer adoption strategies by providing structured frameworks for persona mapping, journey tracking, and success measurement.

About

The Adoption Playbook skill empowers Customer Success teams and product managers to standardize their onboarding and enablement workflows within Claude Code. It provides a robust framework for mapping customer journeys, defining play matrices across various channels, and establishing clear measurement plans with specific activation and usage thresholds. By leveraging built-in templates for campaign briefs and journey tables, users can quickly launch adoption initiatives for new products or segments while ensuring qualitative and quantitative feedback loops are maintained for continuous program improvement.

Key Features

Feedback Loop automation for qualitative signals and experiment backlog management.
29 GitHub stars
Persona and Journey Mapping to identify critical customer milestones and blockers.
Integrated Content Library with templates for communications, workshops, and enablement.
Multi-channel Play Matrix for coordinating actions, owners, and trigger cadences.
Comprehensive Measurement Planning for tracking activation, usage, and sentiment metrics.

Use Cases

Aligning CS, Product, and Marketing teams on shared enablement and adoption goals.
Refreshing customer success strategies following major product roadmap or packaging changes.
Standardizing onboarding workflows for a new SaaS product or segment launch.

About

Key Features

Feedback Loop automation for qualitative signals and experiment backlog management.
29 GitHub stars
Persona and Journey Mapping to identify critical customer milestones and blockers.
Integrated Content Library with templates for communications, workshops, and enablement.
Multi-channel Play Matrix for coordinating actions, owners, and trigger cadences.
Comprehensive Measurement Planning for tracking activation, usage, and sentiment metrics.

Use Cases

Aligning CS, Product, and Marketing teams on shared enablement and adoption goals.
Refreshing customer success strategies following major product roadmap or packaging changes.
Standardizing onboarding workflows for a new SaaS product or segment launch.