Gorgias Automation
Automates e-commerce customer support workflows in Gorgias, managing tickets, customers, and tags through natural language.
The Gorgias Automation skill empowers developers and support teams to manage helpdesk operations directly from the terminal via Claude Code. By leveraging the Rube MCP server, users can execute complex support tasks—such as filtering tickets by channel, updating customer profiles, merging duplicate records, and triaging issues with tags—using simple conversational commands. This skill streamlines the support lifecycle by eliminating the need to switch between development environments and the Gorgias dashboard, making it an essential tool for high-volume e-commerce support management and technical troubleshooting.
Key Features
01Comprehensive ticket lifecycle management including creation and updates
02Support for ticket tagging and retrieval of custom field values
0311 GitHub stars
04Automated customer management with record merging capabilities
05Advanced ticket filtering by status, channel, assignee, and date range
06Real-time activity tracking and event monitoring across support queues
Use Cases
01Automating the creation of support tickets from CLI-based logs or error reports
02Cleaning up customer databases by merging duplicate profiles via command line
03Triaging high-priority support tickets during high-traffic sales events