Is it possible to search for tickets across all clients?

Yes, the skill includes advanced search patterns that allow you to filter tickets by status, agent, date range, or specific text strings across the entire HaloPSA database.

How does the skill handle ticket SLAs?

It provides logic to track SLA states including Running, Paused, Met, or Breached based on the priority levels and resolution deadlines defined in your HaloPSA configuration.

Does this skill support custom HaloPSA status IDs?

Yes, while the skill includes common defaults, it acknowledges that status IDs are configurable per instance and provides the patterns to query your specific API for custom values.

Can I log billable time using this Claude Code skill?

Absolutely. The skill supports adding actions to tickets, which includes fields for time taken, charge status, and technician notes for accurate billing.

HaloPSA Ticket Management

Name: HaloPSA Ticket Management
Author: wyre-technology

bywyre-technology

•

Productivity & Workflow

Manages the full lifecycle of HaloPSA service desk tickets, including creation, status updates, SLA tracking, and internal documentation.

The HaloPSA Ticket Management skill empowers MSP technicians to interact directly with their HaloPSA service desk through Claude Code. It provides a standardized framework for creating, searching, and updating tickets while maintaining strict adherence to HaloPSA's configurable status codes, priorities, and SLA logic. Whether logging internal notes, recording billable time, or transitioning ticket statuses, this skill ensures consistent data entry and efficient service delivery workflows within the HaloPSA ecosystem.

Key Features

01Full CRUD operations for HaloPSA service tickets

02Detailed action logging for internal notes and client communications

03Attachment management for uploading screenshots and documentation

04Automated status and priority mapping with SLA awareness

05Advanced ticket filtering and search by client, agent, or status

062 GitHub stars

Use Cases

01Searching historical ticket data to resolve recurring technical issues across different clients

02Automating ticket triage and initial response based on technical diagnostic data

03Quickly updating ticket statuses and adding billable time entries via terminal commands

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add wyre-technology/msp-claude-plugins tickets

For use in Claude.ai and ChatGPT

Download Skill