Does this skill support custom HubSpot pipelines?

Yes, you can specify custom pipeline IDs and stage IDs to match your organization's unique HubSpot service desk configuration.

Can I link tickets to existing customers?

Absolutely. Use the association tools to connect tickets to existing HubSpot contact or company records for complete account history.

How do I handle ticket escalations with this skill?

You can use the update tool to change the ticket owner, increase the priority level, and add internal notes describing the reason for escalation.

Can Claude help me write ticket resolutions?

Yes, Claude can analyze your work in the terminal to draft detailed resolution descriptions and then update the HubSpot ticket status to 'Closed' automatically.

HubSpot Ticket Management

Name: HubSpot Ticket Management
Author: wyre-technology

bywyre-technology

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Productivity & Workflow

Manages the full lifecycle of HubSpot support tickets, including creation, status tracking, and CRM associations directly from the CLI.

This skill provides a comprehensive interface for managing HubSpot CRM tickets within Claude Code, specifically optimized for Managed Service Providers (MSPs) and technical support teams. It enables users to create tickets with detailed metadata, move them through defined pipeline stages, and manage priorities without leaving the terminal. By facilitating seamless associations between tickets, contacts, and companies, this skill ensures that every support request is properly documented and linked to the correct client context, improving service delivery and SLA compliance.

Key Features

01Manage ticket priority levels and track resolution details

023 GitHub stars

03Support for SLA tracking fields including first response and close deadlines

04Associate tickets with contacts, companies, and deals for full CRM context

05Create and update HubSpot tickets with custom pipelines and stages

06Retrieve and search ticket history via advanced association filtering

Use Cases

01Generating ticket volume and resolution reports for specific client organizations

02Converting technical issues found during development into tracked HubSpot support tickets

03Automating the escalation process by reassigning ticket owners and increasing priority levels

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add wyre-technology/msp-claude-plugins tickets

For use in Claude.ai and ChatGPT

Download Skill