How does this skill help with SRE practices?

It implements Google SRE principles like blameless postmortems and systematic investigation to improve long-term system reliability and minimize mean time to recovery (MTTR).

Does this skill support root cause analysis?

Absolutely, it guides users through the '5 Whys' technique and diagnostic evidence gathering from logs and metrics to find the true source of failures.

Can it help determine the severity of a system issue?

Yes, it includes a severity matrix and triage phase to help classify incidents based on impact and urgency, guiding escalation decisions.

What frameworks does this skill follow?

The skill is built on ITIL 4 for structured incident management, Google's SRE principles for operational excellence, and concepts from The Phoenix Project for change management.

Incident Response & SRE Workflow

Name: Incident Response & SRE Workflow
Author: daishiman

bydaishiman

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Deployment & DevOps

Orchestrates end-to-end system incident management based on ITIL 4 and SRE principles to ensure rapid recovery and thorough postmortem analysis.

About

This skill provides a structured framework for managing system outages and performance degradation by guiding users through a four-phase workflow: triage, investigation, resolution, and postmortem analysis. By integrating Google SRE practices and ITIL standards, it helps developers and on-call engineers identify root causes using 5-Whys analysis, implement safe rollbacks, and maintain a blameless culture during post-incident reporting. It serves as an essential companion for maintaining high availability and improving system reliability through actionable insights and standardized documentation.

Key Features

Automated severity assessment and escalation triggers based on ITIL 4 standards
2 GitHub stars
Systematic four-phase incident management workflow (Triage, Investigate, Resolve, Postmortem)
Standardized postmortem reporting templates to foster a blameless learning culture
Evidence-based troubleshooting integration with log analysis and system metrics
Root cause analysis (RCA) support using 5-Whys and diagnostic data collection

Use Cases

Conducting thorough post-incident reviews and generating blameless postmortem reports
Standardizing on-call procedures and severity classification across engineering teams
Managing high-pressure system outages and coordinating service restoration

About

Key Features

Automated severity assessment and escalation triggers based on ITIL 4 standards
2 GitHub stars
Systematic four-phase incident management workflow (Triage, Investigate, Resolve, Postmortem)
Standardized postmortem reporting templates to foster a blameless learning culture
Evidence-based troubleshooting integration with log analysis and system metrics
Root cause analysis (RCA) support using 5-Whys and diagnostic data collection

Use Cases

Conducting thorough post-incident reviews and generating blameless postmortem reports
Standardizing on-call procedures and severity classification across engineering teams
Managing high-pressure system outages and coordinating service restoration