Manages and searches contact profiles within the Omni omnichannel messaging platform directory.
The Omni Persons skill empowers AI agents to interact with the Omni platform's centralized contact directory, facilitating seamless communication management across multiple messaging channels. It enables advanced searching by name or phone number, retrieval of detailed user profiles, and real-time presence checks to determine if a contact is currently online or when they were last active. By providing programmatic access to the auto-synchronized person database, this skill helps agents maintain context and identify users across disparate platforms without the need for manual contact entry.
Key Features
01Retrieve comprehensive profile details and metadata using person IDs
02Search contacts by partial name or phone number matches
03Automatic contact synchronization from incoming omnichannel messages
04Support for paginated search results with customizable limits
0512 GitHub stars
06Check real-time online status and last activity timestamps
Use Cases
01Verifying user availability before initiating an automated outreach
02Consolidating user identity across different messaging platforms
03Identifying a customer's full profile based on an incoming phone number
