Do I need specific Pendo integrations for this to work?

While it works with core Pendo data, it can also leverage metadata from Salesforce and custom agent fields to provide a more detailed analysis if those integrations are active.

How does the skill handle accounts with similar names?

The skill performs a search and presents a disambiguation table with metadata like paying status, ARR, and last activity, recommending the most likely match to ensure you analyze the correct account.

What metrics are included in the account health report?

The report includes unique visitor counts, top active users, Product Engagement Scores (PES), top pages and features, NPS scores, and summarized feedback themes.

Can I analyze multiple sub-accounts at the same time?

Yes, you can select multiple accounts during the confirmation step. Claude will generate a combined report featuring a cross-account summary and individual analysis for each account.

Pendo Account Health Analysis

Name: Pendo Account Health Analysis
Author: pendo-io

bypendo-io

0•

Analytics & Monitoring

Generates comprehensive customer health reports by synthesizing Pendo engagement metrics, feature usage, and feedback data.

The Account Health Analysis skill enables customer success managers and account teams to prepare for calls and QBRs by providing a data-driven overview of account performance. It intelligently handles account disambiguation using metadata like ARR and paying status, then aggregates critical signals including unique visitor trends, Product Engagement Scores (PES), top feature usage, and NPS sentiment. By combining quantitative metrics with qualitative feedback synthesis, it identifies growth opportunities and potential churn risks automatically.

Key Features

01Synthesis of engagement metrics including unique visitors and PES scores

02Detailed analysis of top-performing pages and features

03Qualitative feedback categorization and sentiment insight extraction

04Multi-account reporting with cross-account comparisons and summaries

05Intelligent account disambiguation with metadata-driven recommendations

060 GitHub stars

Use Cases

01Investigating account health and usage trends for specific customers

02Preparing for a Quarterly Business Review (QBR) or customer check-in

03Identifying churn risks and feature adoption gaps within an account

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add pendo-io/claude-pendo-plugin account-health

For use in Claude.ai and ChatGPT

Key Features

01Synthesis of engagement metrics including unique visitors and PES scores

02Detailed analysis of top-performing pages and features

03Qualitative feedback categorization and sentiment insight extraction

04Multi-account reporting with cross-account comparisons and summaries

05Intelligent account disambiguation with metadata-driven recommendations

060 GitHub stars

Use Cases

01Investigating account health and usage trends for specific customers

02Preparing for a Quarterly Business Review (QBR) or customer check-in

03Identifying churn risks and feature adoption gaps within an account

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add pendo-io/claude-pendo-plugin account-health

For use in Claude.ai and ChatGPT