Can I use this for Jira support tickets?

Yes, it includes specific workflows for handling Positron support tickets in Jira while maintaining privacy by ensuring sensitive customer data is not shared publicly.

Is this skill limited to the Positron repository?

While the reference documents and scripts are tailored for the Positron IDE repository, the underlying triage logic and workflow patterns are highly applicable to other large open-source projects.

What tools are required to use this skill effectively?

You should have the GitHub CLI (gh) installed and authenticated, as the skill generates specific commands for you to run to modify issue states.

Does this skill automatically post comments to GitHub?

No, this skill follows a strict Manual Action Protocol. It drafts responses, suggests labels, and prepares commands for you to review and execute manually to ensure accuracy.

How does the skill help with duplicate issues?

It includes a search script (scripts/search_related.sh) that allows Claude to find existing discussions and issues to avoid fragmented tracking.

Positron Repository Intake Manager

Name: Positron Repository Intake Manager
Author: Microck

byMicrock

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Collaboration Tools

Streamlines GitHub issue triage and community engagement for the Positron repository by drafting professional responses and organizing incoming tasks.

About

This skill provides a comprehensive framework for managing the weekly intake rotation duties for the Positron IDE repository. It assists team members in reviewing new GitHub issues, responding to community discussions, and triaging support tickets while ensuring a consistent tone and high-quality, actionable responses. By utilizing specialized shell scripts for information gathering and providing access to established response patterns, it helps maintain a one-business-day response goal without directly modifying repository state, adhering to a strict manual action protocol for security and accuracy.

Key Features

Integrates Jira support ticket workflows for synchronized cross-platform issue tracking
Provides context-aware response templates based on project leadership best practices
81 GitHub stars
Automated discovery of issues and discussions needing attention via custom shell scripts
Generates ready-to-use GitHub CLI commands for manual labeling and status updates
Facilitates duplicate detection and semantic search across existing repository content

Use Cases

Triaging repository backlogs to identify duplicates and organize issues for the development team
Onboarding and training team members on the specific communication standards for the Positron project
Managing weekly issue intake rotation to ensure timely responses to community contributors

About

Key Features

Integrates Jira support ticket workflows for synchronized cross-platform issue tracking
Provides context-aware response templates based on project leadership best practices
81 GitHub stars
Automated discovery of issues and discussions needing attention via custom shell scripts
Generates ready-to-use GitHub CLI commands for manual labeling and status updates
Facilitates duplicate detection and semantic search across existing repository content

Use Cases

Triaging repository backlogs to identify duplicates and organize issues for the development team
Onboarding and training team members on the specific communication standards for the Positron project
Managing weekly issue intake rotation to ensure timely responses to community contributors