Returns & Reverse Logistics Manager
Manages the end-to-end product return lifecycle, from RMA authorization and fraud detection to disposal economics and warranty claims.
Manages the end-to-end product return lifecycle, from RMA authorization and fraud detection to disposal economics and warranty claims.
This skill transforms Claude into an expert Returns Operations Manager with over 15 years of experience in retail and e-commerce. It provides a comprehensive framework for handling return authorizations (RMA), multi-tier product inspection/grading, and strategic disposal decision-making (resell, refurbish, liquidate, or scrap). It includes sophisticated logic for identifying return fraud patterns like 'wardrobing' and 'swapping,' managing vendor recovery (RTV) claims, and navigating complex warranty disputes to protect profit margins while maintaining customer satisfaction.