Can I use this for ticket triage?

Absolutely. The skill includes workflows to list unassigned tickets and filter them by priority or client for efficient dispatching.

Does it support both internal and client-facing notes?

Yes, it allows you to toggle the visibility flag to distinguish between internal technical documentation and client-visible status updates.

How does it handle ticket status transitions?

The skill follows standard SuperOps.ai business logic, supporting transitions between Open, In Progress, Pending, Resolved, and Closed statuses.

Can I track billable time using this skill?

Yes, the skill includes specific operations for adding time entries with duration, description, and work type directly to any SuperOps.ai ticket.

SuperOps.ai Ticket Management

Name: SuperOps.ai Ticket Management
Author: wyre-technology

bywyre-technology

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Productivity & Workflow

Manages the full lifecycle of SuperOps.ai service desk tickets, from creation and assignment to resolution and time tracking.

This Claude Code skill provides a comprehensive interface for Managed Service Providers (MSPs) to handle SuperOps.ai PSA tickets directly within their development environment. It streamlines service desk operations by automating common tasks such as ticket creation, status updates, priority escalation, and internal note logging. With built-in support for GraphQL operations and MSP-specific business logic, it ensures accurate ticket classification, efficient triage, and precise time entry recording for billable services, making it an essential tool for technicians managing high-volume service delivery.

Key Features

01Internal and public note management with visibility controls

02Complete CRUD operations for SuperOps.ai tickets via GraphQL

03Validation logic for ticket fields and status transitions

04Automated ticket triage and escalation workflows

05Precise time entry logging for billable and non-billable work

062 GitHub stars

Use Cases

01Logging billable time entries immediately after resolving client issues

02Streamlining service desk triage for unassigned incoming tickets

03Updating ticket status and adding technical notes during troubleshooting

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add wyre-technology/msp-claude-plugins tickets

For use in Claude.ai and ChatGPT

Download Skill