Surge Retention & Churn Diagnosis
Diagnoses user retention curves and generates actionable intervention plans to reduce churn and improve product-market fit.
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Diagnoses user retention curves and generates actionable intervention plans to reduce churn and improve product-market fit.
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Surge Retention is a specialized growth engineering skill for Claude Code designed to help teams identify why users stop using their products. It performs deep analysis of the retention curve—classifying drop-off patterns into early, mid, or late stages—and maps specific churn drivers to code-ready interventions. By scanning your infrastructure for existing email and notification systems, Surge provides a prioritized, implementation-ready playbook that focuses on building habit loops and increasing user switching costs. This skill is essential for developers and product managers who need to move beyond generic churn lists to data-driven growth strategies.