How does this skill help measure UX impact?

It defines specific metrics like task success and NPS that link design changes to measurable business value and user performance.

Can it help align design with business goals?

Yes, it specifically maps design decisions to business-critical KPIs such as conversion rates, support volume, and customer retention.

Does it provide standardized templates?

Yes, it includes a metric template covering name, definition, method, data source, target, frequency, and ownership.

What framework does it use for UX measurement?

It primarily utilizes the HEART framework to categorize metrics into Happiness, Engagement, Adoption, Retention, and Task Success.

UX Metrics Strategy

Name: UX Metrics Strategy
Author: sethdford

bysethdford

•

Analytics & Monitoring

Defines measurable UX KPIs and success metrics to align product design with business outcomes.

The Metrics Definition skill provides a structured approach for UX designers and product managers to quantify the impact of design decisions. By implementing the HEART framework and bridging behavioral, attitudinal, and business data, this skill helps teams move beyond subjective feedback toward data-driven validation. It ensures every design hypothesis is backed by a plan for measurement, from task completion rates to long-term customer retention, allowing teams to demonstrate the tangible ROI of user experience work.

Key Features

015 GitHub stars

02Balances behavioral metrics like error rates with attitudinal data like NPS and SUS

03Bridges the gap between qualitative design decisions and quantitative business KPIs

04Provides structured templates for defining metric owners, data sources, and targets

05Implements the Google HEART framework (Happiness, Engagement, Adoption, Retention, Task Success)

06Guides the creation of baselines to measure the effectiveness of design changes over time

Use Cases

01Establishing success criteria for a new feature launch to track activation and task completion

02Setting usability benchmarks before performing a major product redesign

03Creating a design ROI report for executive stakeholders using business-aligned metrics

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add sethdford/claude-skills metrics-definition

For use in Claude.ai and ChatGPT

Key Features

015 GitHub stars

02Balances behavioral metrics like error rates with attitudinal data like NPS and SUS

03Bridges the gap between qualitative design decisions and quantitative business KPIs

04Provides structured templates for defining metric owners, data sources, and targets

05Implements the Google HEART framework (Happiness, Engagement, Adoption, Retention, Task Success)

06Guides the creation of baselines to measure the effectiveness of design changes over time

Use Cases

01Establishing success criteria for a new feature launch to track activation and task completion

02Setting usability benchmarks before performing a major product redesign

03Creating a design ROI report for executive stakeholders using business-aligned metrics

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add sethdford/claude-skills metrics-definition

For use in Claude.ai and ChatGPT