How do I authenticate this skill with my Zendesk account?

You need to provide your Zendesk email, an API token (enabled in the Zendesk Admin Center), and your unique subdomain as environment variables (ZENDESK_EMAIL, ZENDESK_API_TOKEN, and ZENDESK_SUBDOMAIN).

Can I manage agents and groups with this skill?

Yes, the skill includes specific commands for listing, creating, and managing both users (agents/end-users) and support groups for ticket routing.

Is the search functionality limited to just ticket IDs?

No, the skill leverages the full Zendesk Search API, allowing you to find resources using keywords, status, priority, and other complex metadata queries.

Why are some commands wrapped in bash -c?

This is a specialized implementation to ensure environment variables are correctly preserved when using pipes within the Claude Code environment.

Does this skill support bulk ticket updates?

Yes, it provides implementation patterns for bulk creating and updating multiple tickets simultaneously to streamline high-volume support operations.

Zendesk Support

Name: Zendesk Support
Author: vm0-ai

byvm0-ai

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Productivity & Workflow

Manages customer support workflows by interacting directly with the Zendesk Support REST API for tickets, users, and organizations.

The Zendesk skill for Claude Code empowers developers and support engineers to automate and manage customer service operations directly from their development environment. It provides a comprehensive interface for the Zendesk Support REST API, enabling the full lifecycle management of tickets, user profiles, agent groups, and organizations. Whether you need to bulk update ticket statuses, sync user data across platforms, or build complex support automations, this skill provides the implementation patterns and security best practices required to integrate Zendesk deeply into your technical workflow.

Key Features

01Full ticket lifecycle management including bulk creation and updates

02Advanced search capabilities for tickets, users, and data sets

0318 GitHub stars

04Standardized patterns for handling Zendesk API token authentication

05Comprehensive user and agent profile administration

06Organization and agent group routing management

Use Cases

01Automating ticket creation from system logs or external alerts

02Bulk updating ticket priorities and assignments based on custom logic

03Synchronizing customer organization data between internal systems and Zendesk

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add vm0-ai/vm0-skills zendesk

For use in Claude.ai and ChatGPT

Download Skill