How do I authenticate this skill with my Zendesk account?

You need to provide your Zendesk email, an API token (enabled in the Zendesk Admin Center), and your unique subdomain as environment variables (ZENDESK_EMAIL, ZENDESK_API_TOKEN, and ZENDESK_SUBDOMAIN).

Can I manage agents and groups with this skill?

Yes, the skill includes specific commands for listing, creating, and managing both users (agents/end-users) and support groups for ticket routing.

Is the search functionality limited to just ticket IDs?

No, the skill leverages the full Zendesk Search API, allowing you to find resources using keywords, status, priority, and other complex metadata queries.

Why are some commands wrapped in bash -c?

This is a specialized implementation to ensure environment variables are correctly preserved when using pipes within the Claude Code environment.

Does this skill support bulk ticket updates?

Yes, it provides implementation patterns for bulk creating and updating multiple tickets simultaneously to streamline high-volume support operations.

Zendesk Support

Name: Zendesk Support
Author: vm0-ai

byvm0-ai

•

Productivity & Workflow

Manages customer support workflows by interacting directly with the Zendesk Support REST API for tickets, users, and organizations.

About

The Zendesk skill for Claude Code empowers developers and support engineers to automate and manage customer service operations directly from their development environment. It provides a comprehensive interface for the Zendesk Support REST API, enabling the full lifecycle management of tickets, user profiles, agent groups, and organizations. Whether you need to bulk update ticket statuses, sync user data across platforms, or build complex support automations, this skill provides the implementation patterns and security best practices required to integrate Zendesk deeply into your technical workflow.

Key Features

Full ticket lifecycle management including bulk creation and updates
Advanced search capabilities for tickets, users, and data sets
18 GitHub stars
Standardized patterns for handling Zendesk API token authentication
Comprehensive user and agent profile administration
Organization and agent group routing management

Use Cases

Automating ticket creation from system logs or external alerts
Bulk updating ticket priorities and assignments based on custom logic
Synchronizing customer organization data between internal systems and Zendesk

About

Key Features

Full ticket lifecycle management including bulk creation and updates
Advanced search capabilities for tickets, users, and data sets
18 GitHub stars
Standardized patterns for handling Zendesk API token authentication
Comprehensive user and agent profile administration
Organization and agent group routing management

Use Cases

Automating ticket creation from system logs or external alerts
Bulk updating ticket priorities and assignments based on custom logic
Synchronizing customer organization data between internal systems and Zendesk