文章摘要
Avaya has announced accelerated support for Model Context Protocol (MCP) on its Avaya Infinity Platform.
- This integration is designed to significantly enhance AI assistant capabilities across Avaya's communication and collaboration solutions.
- It facilitates improved context sharing for AI models, leading to the development of more intelligent virtual agents and advanced agent assist tools.
- The initiative aims to boost the efficacy of AI-driven customer service interactions and streamline operational workflows.
- The acceleration reflects Avaya's strategic focus on adopting cutting-edge AI protocols to foster future integrations and expand AI partnerships.