This project offers a production-grade AI-powered solution for automating support ticket processing. It leverages AWS Bedrock (Claude 3 Haiku) to understand natural language support requests, eliminating the need for rigid formats. The system is designed with enterprise security in mind, featuring prompt injection detection, input validation, and output sanitization. It seamlessly integrates with a standalone Model Context Protocol (MCP) server to execute feature management operations, such as checking status, enabling, or disabling features, directly from a support ticket, significantly enhancing operational efficiency and reducing manual intervention.
主要功能
01Enterprise-grade security with prompt injection detection and output validation
02Standalone MCP server for reusable feature management tooling
03Multi-request support to process several actions from a single ticket
041 GitHub stars
05Natural language understanding for diverse support request phrasings
06100% test coverage ensuring production-ready reliability
