关于
Commerce Support Assistant is a platform-agnostic customer support assistant designed to connect to any e-commerce platform through pluggable strategies. Utilizing MCP (Model Context Protocol) server and a Gradio interface, it streamlines customer support operations with features for order management, returns, cancellations, and natural language processing, enabling seamless integration and efficient handling of customer inquiries across various e-commerce platforms.
主要功能
- Order Management: Track orders, check status, view history
- Platform Agnostic: Extensible to any e-commerce platform
- Returns & Refunds: Initiate returns, process refunds seamlessly
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- Cancellations: Quick and easy order cancellations
- Natural Language: Conversational interface for customer support
使用案例
- Centralize customer support across multiple e-commerce platforms
- Streamline order management and returns processes
- Automate customer support interactions for e-commerce businesses