Manage Crisp customer support conversations, messages, and operators through an MCP-compatible client.
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The Crisp MCP server acts as a bridge to the Crisp customer support platform, enabling powerful automation and interaction via Model Context Protocol (MCP) clients like Claude Code. It provides a comprehensive set of tools to programmatically manage all aspects of customer support, from listing and searching conversations to sending messages, updating states, assigning operators, and handling metadata, streamlining support workflows through natural language commands or automated scripts.
主要功能
01List, search, and retrieve detailed Crisp conversations with filtering options.
02Send messages and internal notes to customer support conversations.
03Manage conversation states (e.g., pending, resolved) and update metadata.
04Assign conversations to specific operators and control blocking status.
05Access lists of support team operators and current website visitors.
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使用案例
01Automate customer support ticket management and status updates using natural language.
02Programmatically send replies or internal notes to customer conversations.
03Monitor and update conversation states and metadata through an AI agent.
