OTRS FAQs

Question 1

What are the prerequisites for using the OTRS MCP Server?

Accepted Answer

You need a configured OTRS server with a web service enabled and a user with the necessary permissions to manage tickets and configuration items. See the documentation for details.

Question 2

How do I deploy the OTRS MCP Server?

Accepted Answer

The easiest way is to use the provided Docker image. Alternatively, you can run the server directly using UV after setting up the necessary environment variables.

Question 3

What environment variables are required to run the OTRS MCP Server?

Accepted Answer

The required variables are OTRS_BASE_URL, OTRS_USERNAME, and OTRS_PASSWORD. You can also configure SSL verification and default values for queues, states, and priorities using other environment variables.

Question 4

What is the OTRS MCP Server?

Accepted Answer

It's a Model Context Protocol (MCP) server that connects OTRS (Open Ticket Request System) to AI assistants. This enables AI to manage tickets and configuration items within OTRS.

Question 5

What features does the OTRS MCP Server offer?

Accepted Answer

It allows AI to create, read, update, and search OTRS tickets. It also provides access to configuration item (CMDB) management, session handling, and configurable default values for tickets. It supports Docker containerization and SSL/TLS.

OTRS

OTRS

主要功能

使用案例

主要功能

使用案例