Teams Scope FAQs

Question 1

How does Teams Scope provide historical call quality data?

Accepted Answer

It features a persistent data crawler that tails `callRecords` from Microsoft Graph and stores them in MongoDB. This process bypasses the native 30-day retention, enabling comprehensive long-term trend analysis and historical investigation of all Teams calls.

Question 2

What is Teams Scope?

Accepted Answer

Teams Scope is a Microsoft Teams call quality monitoring tool that collects, stores, and analyzes call data to identify performance issues, network hotspots, and user problems. It significantly extends data retention beyond Microsoft Graph API's 30-day limit.

Question 3

What unique analysis capabilities does Teams Scope offer?

Accepted Answer

Teams Scope provides an interactive Terminal User Interface (TUI) with a powerful matrix visualization to detect packet-loss cascades in real-time. It also generates per-user health portraits identifying specific issues (like flaky microphones or Wi-Fi problems) and offers detailed call metrics.

Question 4

How does Teams Scope help troubleshoot user-specific problems?

Accepted Answer

Its per-user health portraits offer a detailed breakdown of devices, subnets, and platforms used by an individual, alongside a problem-pattern classifier. This helps pinpoint chronic issues, such as a problematic headset or consistent Wi-Fi instability, guiding effective troubleshooting steps.

Question 5

What is the MCP server feature?

Accepted Answer

The MCP (Multi-modal Conversational Platform) server integrates with Large Language Models (LLMs) like Claude. This allows you to query your Teams call data using natural language, providing a conversational interface for triage and data exploration that complements the interactive TUI.

Teams Scope

Teams Scope

主要功能

使用案例

主要功能

使用案例