Can this skill identify specific users for me to contact?

Yes, it identifies 'Champions' (high-volume power users) and 'At-Risk' users (those with declining patterns) by name or ID to facilitate direct outreach.

How does it incorporate customer feedback?

It uses the Amplitude feedback API to pull mentions of bugs, pain points, and feature requests, then correlates those sentiments with actual feature usage data.

What metrics does this skill use to determine account health?

It analyzes Monthly Active Users (MAU), the DAU/MAU 'stickiness' ratio, week-over-week user momentum, and license utilization rates.

Is this skill only for Customer Success Managers?

While primarily built for CSMs, it is also highly valuable for Sales teams preparing for renewals or Product Managers looking to understand account-level feature adoption.

Analyze Account Health

Name: Analyze Account Health
Author: amplitude

byamplitude

•

分析与监控

Generates comprehensive B2B account health reports by analyzing usage patterns, engagement trends, and customer feedback data.

The Analyze Account Health skill empowers Customer Success and Sales teams to perform deep-dive analyses of B2B accounts directly within Claude. By querying Amplitude datasets, it automatically identifies engagement signals like DAU/MAU ratios, monitors feature adoption, and correlates user feedback with behavioral data to flag churn risks or expansion opportunities. This skill automates the data-gathering process for Quarterly Business Reviews (QBRs) and renewal preparation, providing a structured health report complete with actionable outreach recommendations for specific users.

主要功能

01Actionable reporting with specific weekly and monthly recommendations

02Correlation of qualitative feedback with quantitative behavioral data

03Detailed feature adoption analysis to find abandoned or untapped tools

0412 GitHub stars

05Automated health triage using DAU/MAU and usage momentum trends

06Identification of power users (champions) and churn risk segments

使用场景

01Discovering expansion and upsell opportunities in healthy accounts hitting plan limits

02Preparing data-backed insights and executive summaries for Quarterly Business Reviews (QBRs)

03Proactively identifying 'At-Risk' accounts by detecting declining engagement and negative feedback

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add amplitude/mcp-marketplace analyze-account-health

For use in Claude.ai and ChatGPT

Download Skill