What stages does the return lifecycle cover?

The skill manages a complete status flow: from requested and approved, to received, and finally refunded or exchanged, including rejection states.

Can this skill handle complex refund calculations?

Yes, it includes logic for calculating net refund amounts by subtracting restocking fees and return shipping costs from the original payment.

Does it support inventory management integration?

Absolutely. It provides specific instructions for inventory impact based on whether an item's condition (new, used, defective) allows for restocking.

How does it handle return policy exceptions?

The skill defines clear guidelines for standard policies versus exceptions like final sale items, defective products, and items damaged in transit.

Commerce Returns Manager

Name: Commerce Returns Manager
Author: stateset

bystateset

•

电子商务解决方案

Streamlines Return Merchandise Authorization (RMA) processing and refund workflows for e-commerce operations.

The Commerce Returns skill provides comprehensive domain knowledge for managing the end-to-end return lifecycle, from initial customer requests to final refund or exchange. It equips Claude with standardized data structures, status flows, and policy guidelines to ensure consistent processing of RMAs, accurate refund calculations including restocking fees, and appropriate inventory adjustments based on item condition assessment. This skill is essential for developers building or maintaining order management systems that require robust, logic-driven return handling.

主要功能

01Automated refund calculations with restocking fee and shipping logic

02Standardized RMA lifecycle management from request to completion

03Categorized return reason codes and item condition assessment

04Return eligibility verification based on configurable policy windows

051 GitHub stars

06Structured data models for seamless integration with e-commerce backends

使用场景

01Automating the review and approval process for high-volume return requests

02Building robust refund calculation engines for multi-item orders

03Integrating return status updates with inventory and warehouse management systems

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add stateset/stateset-icommerce commerce-returns

For use in Claude.ai and ChatGPT

Download Skill