How does the health scoring model calculate its results?

It uses a weighted multi-dimensional model across four key areas: Product Usage (30%), Engagement (25%), Support (20%), and Relationship (25%) to provide a Green, Yellow, or Red status classification.

Does this skill require integration with my CRM like Salesforce or Gainsight?

No, the skill operates on a local-first principle. You provide data via standard JSON files, which can be exported from any CRM, database, or data warehouse for processing.

Can I customize the thresholds for different customer segments?

Yes, the tools are segment-aware and support configurable thresholds tailored specifically for Enterprise, Mid-Market, and SMB accounts to ensure benchmark accuracy.

What output formats are supported for the analysis reports?

The CLI tools support both human-readable text for quick terminal viewing and machine-readable JSON for integration into other automated workflows or dashboard pipelines.

Is there a machine learning model involved in the churn prediction?

No, this skill uses a deterministic, algorithmic approach based on behavioral signals and weighted metrics, ensuring results are transparent, explainable, and repeatable without black-box AI.

Customer Success Manager

Name: Customer Success Manager
Author: oabdelmaksoud

byoabdelmaksoud

0•

分析与监控

Analyzes SaaS customer health, predicts churn risks, and identifies expansion opportunities using weighted scoring models and CLI-based reporting tools.

The Customer Success Manager skill provides production-grade analytics for customer success teams directly within the Claude Code environment. By utilizing three specialized Python CLI tools—Health Score Calculator, Churn Risk Analyzer, and Expansion Opportunity Scorer—it enables deterministic, segment-aware monitoring of account health without external dependencies or API calls. It helps CSMs transition from reactive firefighting to proactive account management through multi-dimensional scoring across usage, engagement, support, and relationship signals, while offering structured templates for QBRs and success plans to streamline professional executive reporting.

主要功能

01Multi-dimensional health scoring with segment-aware benchmarking for Enterprise, Mid-Market, and SMB.

02Professional reporting templates for QBRs, success plans, and onboarding checklists.

030 GitHub stars

04Behavioral churn risk detection with tier-based intervention playbooks and urgency multipliers.

05Expansion opportunity mapping to identify upsell, cross-sell, and seat growth potential.

06Deterministic analysis using standard library Python with human-readable and JSON output formats.

使用场景

01Preparing data-backed Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs).

02Identifying high-potential accounts for targeted expansion and revenue maximization strategies.

03Conducting weekly portfolio health audits to prioritize account interventions and prevent churn.

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add oabdelmaksoud/superclaw customer-success-manager

For use in Claude.ai and ChatGPT

主要功能

01Multi-dimensional health scoring with segment-aware benchmarking for Enterprise, Mid-Market, and SMB.

02Professional reporting templates for QBRs, success plans, and onboarding checklists.

030 GitHub stars

04Behavioral churn risk detection with tier-based intervention playbooks and urgency multipliers.

05Expansion opportunity mapping to identify upsell, cross-sell, and seat growth potential.

06Deterministic analysis using standard library Python with human-readable and JSON output formats.

使用场景

01Preparing data-backed Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs).

02Identifying high-potential accounts for targeted expansion and revenue maximization strategies.

03Conducting weekly portfolio health audits to prioritize account interventions and prevent churn.