Can I customize the scoring weights?

Yes, while it uses standard defaults like 30-40% for usage and 20-30% for support, you can adjust these weights to fit your specific company model.

How does the skill handle missing data?

It identifies missing signals—such as when product analytics are not connected—and provides proxies or notes gaps while suggesting how to improve the score's accuracy.

What kind of risk flags does it detect?

The skill automatically flags usage drops, support volume spikes, NPS detractors, payment issues, upcoming renewals, and lack of executive engagement.

What tools can I connect to this skill?

It is designed to pull inputs from CRM systems, support platforms (like Zendesk), and product analytics tools (like Mixpanel or Amplitude) to create a holistic view.

CX Health Scoring

Name: CX Health Scoring
Author: propane-ai

bypropane-ai

•

分析与监控

Generates and interprets customer health scores and risk indicators using cross-platform signals from CRM, support, and product tools.

The CX Health Scoring skill empowers Claude to act as a customer success expert by synthesizing data from various business tools into actionable health assessments. It evaluates accounts across five key dimensions—usage, support load, satisfaction, commercial status, and relationship strength—to provide a weighted health score. By identifying specific risk flags such as usage drops or support spikes, the skill helps customer success teams prioritize interventions, prepare for business reviews, and proactively manage churn before it happens.

主要功能

01Weighted score calculations adjustable by business priority

021 GitHub stars

03Multi-dimensional health scoring across usage, support, and satisfaction

04Automated risk flag identification for proactive churn prevention

05Standardized health summary reporting for executive visibility

06Detailed factor analysis highlighting positive and negative account drivers

使用场景

01Synthesizing CRM and support data into a unified customer health profile

02Identifying at-risk customers for immediate support intervention

03Preparing for account reviews or Quarterly Business Reviews (QBRs)

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add propane-ai/kits health-scoring

For use in Claude.ai and ChatGPT

Download Skill