Can Claude send HTML-formatted replies to customers?

Yes, both the ticket description and reply tools support HTML content, allowing Claude to send formatted responses and documentation.

Does this skill support custom ticket fields?

Yes, custom fields can be managed using the 'cf_' prefix for tickets. You can use FRESHDESK_LIST_TICKET_FIELDS to see available custom keys.

How do I authenticate my Freshdesk account with this skill?

You must call the RUBE_MANAGE_CONNECTIONS tool with the 'freshdesk' toolkit slug to generate an authentication link and set your connection to ACTIVE status.

What is the difference between a reply and a note in this skill?

Replies are sent directly to the customer (requester), while notes are internal logs that default to private (agent-only) visibility unless specified otherwise.

Are there limits to how many tickets I can search at once?

Freshdesk search endpoints are limited to 300 total results across 10 pages of 30 results each.

Freshdesk Automation

Name: Freshdesk Automation
Author: davepoon

bydavepoon

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2,589

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生产力与工作流

Automates Freshdesk helpdesk operations including ticket management, contact synchronization, and company record updates via Rube MCP.

This skill empowers Claude to act as an intelligent support agent by integrating directly with Freshdesk through the Rube MCP and Composio toolkits. It streamlines complex customer support workflows by allowing the AI to create, update, and search for tickets, manage both private and public notes, and maintain accurate contact and company records. By handling ID resolution, pagination, and query syntax automatically, this skill provides a robust interface for performing high-scale helpdesk operations and resolving customer inquiries efficiently within the Claude environment.

主要功能

01Integrated customer contact and company record management.

022,589 GitHub stars

03Automated support replies and internal note orchestration with HTML support.

04Support for custom ticket fields and company-specific data attributes.

05Full ticket lifecycle management including creation, updates, and detailed viewing.

06Advanced ticket searching and filtering using complex query syntax.

使用场景

01Synchronizing customer contact data from external databases into Freshdesk records.

02Automating responses to frequently asked customer support questions.

03Bulk updating ticket priorities and statuses based on custom search criteria.

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add davepoon/buildwithclaude freshdesk-automation

For use in Claude.ai and ChatGPT

Download Skill