What is the Gorgias Automation skill for Claude Code?

It is a specialized capability that allows you to control your Gorgias helpdesk, manage tickets, and update customer records using natural language commands within the Claude Code terminal environment.

Can I filter tickets by specific dates or channels?

Yes, the GORGIAS_LIST_TICKETS tool supports advanced filtering by status, channel, assignee, and ISO date ranges for created_from and created_to parameters.

How does it handle duplicate customer records?

The skill includes a GORGIAS_MERGE_CUSTOMERS tool that allows you to merge a source customer profile into a target profile to maintain a clean database.

How do I connect my Gorgias account to Claude Code?

You must add the Rube MCP server (https://rube.app/mcp) to your Claude Code config and follow the provided authentication link to authorize your Gorgias account.

Does this skill support custom ticket fields?

Yes, you can use the GORGIAS_LIST_TICKET_FIELD_VALUES tool to retrieve specific custom field data which is often essential for business-specific KPIs.

Gorgias Support Automation

Name: Gorgias Support Automation
Author: ComposioHQ

byComposioHQ

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47,561

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电子商务解决方案

Automates e-commerce customer support workflows within Gorgias using natural language commands directly from your terminal.

Gorgias Support Automation for Claude Code enables developers and support engineers to manage helpdesk operations without leaving their command-line environment. By integrating with the Gorgias API via the Rube MCP server, this skill allows for seamless ticket management, customer record updates, team organization, and activity tracking. It is particularly effective for triaging high volumes of tickets, tagging inquiries for better routing, and maintaining customer data consistency across e-commerce platforms, all through simple natural language prompts.

主要功能

01Bulk tagging for improved categorization and reporting

02Natural language ticket creation, updates, and triage

03Advanced filtering for tickets by status, channel, and assignee

0447,561 GitHub stars

05Real-time monitoring of support activity and account-level metrics

06Automated customer record management and profile merging

使用场景

01Rapidly triaging and assigning urgent email support tickets during peak sales periods

02Cleaning up customer databases by merging duplicate profiles via terminal commands

03Generating quick status reports on support teams and ticket custom field values

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add composiohq/awesome-claude-skills gorgias-automation

For use in Claude.ai and ChatGPT

Download Skill