关于
This skill provides a comprehensive framework for designing and executing incident management processes within engineering teams. It equips developers with standardized patterns for defining severity levels, establishing on-call rotations, creating actionable runbooks, and conducting blameless postmortems. By focusing on key metrics like MTTR and MTTD, it helps organizations minimize downtime, improve communication during crises, and foster a culture of continuous learning to prevent future outages and system regressions.